Complaining is not an easy task. We feel betrayed because we do not get the satisfaction we expected. At the same time, the very act of presenting our woes makes us feel uncomfortable. This is why Villa del Palmar set up complaints procedures that are uncomplicated and focused on customer satisfaction. Villa del Palmar timeshare complaints procedures ensure that customers can voice out their timeshare complaints properly. This will also enable the management to deal with the problem as quickly as possible.
Villa del Palmar Timeshare Complaints Procedures
As a well-known beach resorts timeshare seller and operator, Villa del Palmar timeshare protects its good reputation by ensuring customer satisfaction. Through collaboration between all departments, Villa del Palmar timeshare seeks to resolve customer’s problems with the best and most effective means. For three decades, its business as dealers and designers of resorts in the most renowned beaches in Mexico focuses on customer satisfaction. This avoids scam and dishonesty from any of its staff when it comes to timeshare selling.
What to do if you have Villa del Palmar timeshare complaints?
If you encountered a problem with Villa del Palmar’s operation, it is best to raise your complaints promptly while you are still at the resort. This will help the company keep its untarnished reputation. If there is any factor which causes disappointment, tell the staff immediately. Make sure the problem is resolved quickly or refer it to other more reliable staff members.
Complaining from home
In some cases, problems will not be dealt with properly while you are here in Mexico. That means you have to continue to raise your Villa del Palmar timeshare complaints while at home. If this happens, have all the necessary information before you leave the resort. Get the email addresses and contact numbers of the resort and individuals related to your protest. Make sure to use the means that will enable the management to see your complaints. The company might not always check on online forums so better to directly contact Villa del Palmar.
Reservation and Pre Arrival Complaints
When a potential problem arises before you reach the Villa del Palmar resort, such as things related to your reservation, contact ResortCom. You may also ask help from your concierge through Member’s Services the moment you arrive to your chosen Villa del Palmar resort.
See more in Villa Group Timeshare Complaints Forum